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4 Ways to Improve Your Profits Through Strong Collection Practices

4 Ways to Improve Your Profits Through Strong Collection Practices

by Tom Claybaugh, President, MSCCM | Mar 1, 2017 | Collections

One major challenge in extending credit to customers is maximizing collection returns. Meanwhile, you need to have strong credit policies in place to minimize risk. Here are four ways business leaders can improve their profits: 1. Analyze collection trends. Collection...
Fine-Tune Your Credit Risk Management Process

Fine-Tune Your Credit Risk Management Process

by Tom Claybaugh, President, MSCCM | Jan 31, 2017 | Risk Management

The start of a new year is always a good time to review your credit management and collections policies. Are your systems functioning properly? Are you managing risk in a way that makes sense for you and your business? If you answered “no” or aren’t...
Credit Department vs. Sales Department? Get On the Same Team!

Credit Department vs. Sales Department? Get On the Same Team!

by Tom Claybaugh, President, MSCCM | Jan 13, 2016 | Blog Posts

Nearly every business experiences a certain level of strain between the sales and credit teams. This conflict happens for a variety of reasons, but it often has to do with poor communication, differences in goals, and a lack of training.However, conflict can be...
How to Collect Debt Without Losing Your Customer

How to Collect Debt Without Losing Your Customer

by Tom Claybaugh, President, MSCCM | May 27, 2015 | Collections

For commercial enterprises, customers are truly the lifeline of the business. Pleasing them and meeting (or even anticipating) their needs is what keeps your company thriving. So when a client pays later and later each month, or fails to pay at all, it can be very...
Managing A/R Doesn’t Start or End with Collections

Managing A/R Doesn’t Start or End with Collections

by Tom Claybaugh, President, MSCCM | May 20, 2015 | Blog Posts, Risk Management

Late or missed payments are major pain points for any business. But maintaining a strong, steady cash flow doesn’t magically start when you send an account to a collections agency! That’s only one part of a full-cycle risk management process that begins when a...

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