by Tom Claybaugh, President, MSCCM | Mar 1, 2017 | Collections
One major challenge in extending credit to customers is maximizing collection returns. Meanwhile, you need to have strong credit policies in place to minimize risk. Here are four ways business leaders can improve their profits: 1. Analyze collection trends. Collection...
by Tom Claybaugh, President, MSCCM | Jan 31, 2017 | Risk Management
The start of a new year is always a good time to review your credit management and collections policies. Are your systems functioning properly? Are you managing risk in a way that makes sense for you and your business? If you answered “no” or aren’t...
by Tom Claybaugh, President, MSCCM | Jan 13, 2016 | Blog Posts
Nearly every business experiences a certain level of strain between the sales and credit teams. This conflict happens for a variety of reasons, but it often has to do with poor communication, differences in goals, and a lack of training.However, conflict can be...
by Tom Claybaugh, President, MSCCM | May 27, 2015 | Collections
For commercial enterprises, customers are truly the lifeline of the business. Pleasing them and meeting (or even anticipating) their needs is what keeps your company thriving. So when a client pays later and later each month, or fails to pay at all, it can be very...
by Tom Claybaugh, President, MSCCM | May 20, 2015 | Blog Posts, Risk Management
Late or missed payments are major pain points for any business. But maintaining a strong, steady cash flow doesn’t magically start when you send an account to a collections agency! That’s only one part of a full-cycle risk management process that begins when a...
