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A Quick Introduction to the Mechanic’s Lien

A Quick Introduction to the Mechanic’s Lien

by Tom Claybaugh, President, MSCCM | Mar 20, 2018 | Blog Posts

It isn’t uncommon for credit managers to provide services or products to customers on credit. But when subcontractors complete work only to discover that their payments won’t arrive as agreed, credit managers need to act. On construction projects, one good place...
Employ Effective Conflict Resolution and Communication

Employ Effective Conflict Resolution and Communication

by Tom Claybaugh, President, MSCCM | May 1, 2017 | Blog Posts

Conflict with customers, particularly over broken promises or missed payments, is unavoidable. No matter how great your customer service, employee relations, prices, or services are, it’s inevitable: Someone will be dissatisfied — and tempers may even flare. Instead...
What Does Credit Management Training Have to Do with Your Bottom Line?

What Does Credit Management Training Have to Do with Your Bottom Line?

by Tom Claybaugh, President, MSCCM | Mar 29, 2017 | Commercial Credit Management

Many company owners take time to develop onboarding plans for their new hires. This onboarding generally includes an overview of the company and employees’ new roles as well as on-the-job training sessions to familiarize employees with their new positions. Too often,...
4 Ways to Improve Your Profits Through Strong Collection Practices

4 Ways to Improve Your Profits Through Strong Collection Practices

by Tom Claybaugh, President, MSCCM | Mar 1, 2017 | Collections

One major challenge in extending credit to customers is maximizing collection returns. Meanwhile, you need to have strong credit policies in place to minimize risk. Here are four ways business leaders can improve their profits: 1. Analyze collection trends. Collection...
How Can You Improve Your Underwriting Process?

How Can You Improve Your Underwriting Process?

by Tom Claybaugh, President, MSCCM | Feb 13, 2017 | Underwriting

You should never underestimate the power of a strong credit policy. Business operations depend on cash flow, which depends on customers’ reliability to pay invoices. You should base your credit policy on numerous factors, including how well it suits your business...
Fine-Tune Your Credit Risk Management Process

Fine-Tune Your Credit Risk Management Process

by Tom Claybaugh, President, MSCCM | Jan 31, 2017 | Risk Management

The start of a new year is always a good time to review your credit management and collections policies. Are your systems functioning properly? Are you managing risk in a way that makes sense for you and your business? If you answered “no” or aren’t...
Accelerate Your Application Processing

Accelerate Your Application Processing

by Tom Claybaugh, President, MSCCM | Jan 19, 2017 | Blog Posts

To keep your business running smoothly and effectively, you must be able to determine whether it’s worth extending credit to individuals or business leaders in a timely fashion. If your process is too fast, you run the risk of making mistakes; if it’s too slow, you...
Business Owners Out-Manage Credit Compared to Their Consumer Counterparts

Business Owners Out-Manage Credit Compared to Their Consumer Counterparts

by Tom Claybaugh, President, MSCCM | Dec 14, 2016 | Blog Posts

Before venturing out to start small businesses, people often ask themselves, “How will this affect my personal financial situation?” Many are fearful new venues will have negative implications on their personal credit and debt ratios. In The Face of Small Business...
B2B Fraud: Do You Know the Signs?

B2B Fraud: Do You Know the Signs?

by Tom Claybaugh, President, MSCCM | Sep 28, 2016 | Risk Management

One of the biggest credit management risks that business leaders face is something many may not have considered: business-to-business (B2B) fraud, including bankruptcy fraud. B2B fraud occurs when a member of a business you have contracted with purposefully and...
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