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Debt Recovery During a Pandemic

Debt Recovery During a Pandemic

by Tom Claybaugh, President, MSCCM | Dec 9, 2020 | Debt Collection

Collection calls for past due invoices are never easy. During the financial crisis brought on by the COVID-19 pandemic, these calls are even more difficult. You’ve spent a lot of time and effort building and maintaining this valuable business relationship, and it’s...
COVID-19: The Shock and Aftershock for Debt Collections

COVID-19: The Shock and Aftershock for Debt Collections

by Tom Claybaugh, President, MSCCM | Jun 18, 2020 | Debt Collection

What started as a global health crisis is now a global economic crisis as well — and the financial ramifications will likely be around much longer than the health ones. One thing is certain: It’s going to be a rocky road for the financial services sector, including...
Collecting What’s Due: Best Practices for Optimum Debt Recovery

Collecting What’s Due: Best Practices for Optimum Debt Recovery

by Tom Claybaugh, President, MSCCM | Jun 19, 2019 | Debt Collection

In a perfect world, businesses would extend credit and the borrowing company would pay their invoices on time until fully repaid. Unfortunately, the business-to-business (B2B) credit world is not perfect, and businesses sometimes need to instigate collections...
Pitch Perfect: Master the Perfect Pitch in Your Collection Letters

Pitch Perfect: Master the Perfect Pitch in Your Collection Letters

by Tom Claybaugh, President, MSCCM | Dec 20, 2017 | Debt Collection

Think of the last letter or email you received. Did you notice the content’s tone or the way it made you feel about the correspondence? The word “tone” describes how authors feel about their subject matter or recipients.1 Tone can have a major effect on readers and...
Debt on Your Books? Start Fresh in the New Year!

Debt on Your Books? Start Fresh in the New Year!

by Tom Claybaugh, President, MSCCM | Dec 15, 2017 | Debt Collection

The end of 2017 is barreling toward us. With that comes a whole to-do list of important items to wrap up before the year closes. For credit managers at many small and medium-sized businesses, the end of the year is the time to reconcile accounts and decide what to do...
Ever Thought of Outsourcing Your 60- and 90-Day Receivables?

Ever Thought of Outsourcing Your 60- and 90-Day Receivables?

by Tom Claybaugh, President, MSCCM | Sep 18, 2017 | Blog Posts, Debt Collection

Slow-paying customers are not fun to deal with, and tracking them down is even less enjoyable. But to recoup what you’re rightfully owed, you’ve got to do so much more than send simple reminders or wait for them to be another month late before sending them to...

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