by Tom Claybaugh, President, MSCCM | Dec 9, 2020 | Debt Collection
Collection calls for past due invoices are never easy. During the financial crisis brought on by the COVID-19 pandemic, these calls are even more difficult. You’ve spent a lot of time and effort building and maintaining this valuable business relationship, and it’s...
by Tom Claybaugh, President, MSCCM | Jun 18, 2020 | Debt Collection
What started as a global health crisis is now a global economic crisis as well — and the financial ramifications will likely be around much longer than the health ones. One thing is certain: It’s going to be a rocky road for the financial services sector, including...
by Tom Claybaugh, President, MSCCM | Jun 19, 2019 | Debt Collection
In a perfect world, businesses would extend credit and the borrowing company would pay their invoices on time until fully repaid. Unfortunately, the business-to-business (B2B) credit world is not perfect, and businesses sometimes need to instigate collections...
by Tom Claybaugh, President, MSCCM | Dec 20, 2017 | Debt Collection
Think of the last letter or email you received. Did you notice the content’s tone or the way it made you feel about the correspondence? The word “tone” describes how authors feel about their subject matter or recipients.1 Tone can have a major effect on readers and...
by Tom Claybaugh, President, MSCCM | Dec 15, 2017 | Debt Collection
The end of 2017 is barreling toward us. With that comes a whole to-do list of important items to wrap up before the year closes. For credit managers at many small and medium-sized businesses, the end of the year is the time to reconcile accounts and decide what to do...
by Tom Claybaugh, President, MSCCM | Sep 18, 2017 | Blog Posts, Debt Collection
Slow-paying customers are not fun to deal with, and tracking them down is even less enjoyable. But to recoup what you’re rightfully owed, you’ve got to do so much more than send simple reminders or wait for them to be another month late before sending them to...
