by Tom Claybaugh, President, MSCCM | May 27, 2021 | Collections
The moment a business customer submits a credit application for a purchase is the beginning of an important relationship. This process comes with the understanding that each party will contribute to a shared goal of financial success and satisfaction. The relationship...
by Tom Claybaugh, President, MSCCM | Nov 25, 2020 | Collections
In recent years, many companies have adopted remote work options, providing greater flexibility for their employees. This year, however, remote work environments were no longer an option, they became a necessity. For accounts receivable teams, working remotely can...
by Tom Claybaugh, President, MSCCM | Sep 3, 2020 | Collections
Any conversation dealing with money, especially money that’s owed, has the potential to disintegrate into ugliness. That’s why understanding human nature is just as important as understanding Days Sales Outstanding (DSO) when it comes to making those difficult...
by Tom Claybaugh, President, MSCCM | Jun 25, 2020 | Collections
When a supplier or subcontractor doesn’t get paid for materials or work on a construction project, they have two options for securing payment: a mechanics lien or payment bond claim. Both are tools for claiming what is owed in case of a dispute. Although they are...
by Tom Claybaugh, President, MSCCM | Jun 26, 2019 | Collections
You’ve weighed your options and realize that without the help of a credit agency, you likely won’t retrieve the money owed to your business. So, where do you start? What should you be looking for in a collection agency? When is it time to call in a collection agency?...
by Tom Claybaugh, President, MSCCM | Mar 1, 2017 | Collections
One major challenge in extending credit to customers is maximizing collection returns. Meanwhile, you need to have strong credit policies in place to minimize risk. Here are four ways business leaders can improve their profits: 1. Analyze collection trends. Collection...
by Tom Claybaugh, President, MSCCM | Oct 5, 2016 | Collections
Living in a truly global economy has international commerce on the rise. While it’s great for business, a unique set of risks comes with this new marketplace. Extending credit to a company leader overseas takes extra care because of the added risk and logistics...
by Tom Claybaugh, President, MSCCM | Sep 21, 2016 | Collections
If you have heard anything about commercial collection agencies, chances are it was not necessarily positive. Maybe you heard collection agencies are expensive or their employees ruthless — or perhaps that they are simply unnecessary. As a result of these misgivings,...
by Tom Claybaugh, President, MSCCM | May 24, 2016 | Collections
Have you ever procrastinated on a work task — even if it was important? We’re guilty, too. Procrastinating is common, especially with tasks we don’t like. All kinds of theories seek to explain why, but chances are it’s not because you’re lazy....
