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Maintaining Customer Relationships While Collecting Unpaid Invoices

Maintaining Customer Relationships While Collecting Unpaid Invoices

by Tom Claybaugh, President, MSCCM | May 27, 2021 | Collections

The moment a business customer submits a credit application for a purchase is the beginning of an important relationship. This process comes with the understanding that each party will contribute to a shared goal of financial success and satisfaction. The relationship...
3 Keys To Managing Remote Billing or Collections Employees

3 Keys To Managing Remote Billing or Collections Employees

by Tom Claybaugh, President, MSCCM | Nov 25, 2020 | Collections

In recent years, many companies have adopted remote work options, providing greater flexibility for their employees. This year, however, remote work environments were no longer an option, they became a necessity. For accounts receivable teams, working remotely can...
How to Make Collection Calls That Get Results

How to Make Collection Calls That Get Results

by Tom Claybaugh, President, MSCCM | Sep 3, 2020 | Collections

Any conversation dealing with money, especially money that’s owed, has the potential to disintegrate into ugliness. That’s why understanding human nature is just as important as understanding Days Sales Outstanding (DSO) when it comes to making those difficult...
When Is a Payment Bond Claim a Better Choice than a Mechanics Lien?

When Is a Payment Bond Claim a Better Choice than a Mechanics Lien?

by Tom Claybaugh, President, MSCCM | Jun 25, 2020 | Collections

When a supplier or subcontractor doesn’t get paid for materials or work on a construction project, they have two options for securing payment: a mechanics lien or payment bond claim. Both are tools for claiming what is owed in case of a dispute. Although they are...
The Right Collection Agency Can Mean the Difference Between Debt Recovery or Write-Off

The Right Collection Agency Can Mean the Difference Between Debt Recovery or Write-Off

by Tom Claybaugh, President, MSCCM | Jun 26, 2019 | Collections

You’ve weighed your options and realize that without the help of a credit agency, you likely won’t retrieve the money owed to your business. So, where do you start? What should you be looking for in a collection agency? When is it time to call in a collection agency?...
4 Ways to Improve Your Profits Through Strong Collection Practices

4 Ways to Improve Your Profits Through Strong Collection Practices

by Tom Claybaugh, President, MSCCM | Mar 1, 2017 | Collections

One major challenge in extending credit to customers is maximizing collection returns. Meanwhile, you need to have strong credit policies in place to minimize risk. Here are four ways business leaders can improve their profits: 1. Analyze collection trends. Collection...
Get Your Business Collections on the Global Scale

Get Your Business Collections on the Global Scale

by Tom Claybaugh, President, MSCCM | Oct 5, 2016 | Collections

Living in a truly global economy has international commerce on the rise. While it’s great for business, a unique set of risks comes with this new marketplace. Extending credit to a company leader overseas takes extra care because of the added risk and logistics...
Collection Agencies: Friends or Foes?

Collection Agencies: Friends or Foes?

by Tom Claybaugh, President, MSCCM | Sep 21, 2016 | Collections

If you have heard anything about commercial collection agencies, chances are it was not necessarily positive. Maybe you heard collection agencies are expensive or their employees ruthless — or perhaps that they are simply unnecessary. As a result of these misgivings,...
To Get More On-Time Payments, Make Collections a Priority

To Get More On-Time Payments, Make Collections a Priority

by Tom Claybaugh, President, MSCCM | May 24, 2016 | Collections

Have you ever procrastinated on a work task — even if it was important? We’re guilty, too. Procrastinating is common, especially with tasks we don’t like. All kinds of theories seek to explain why, but chances are it’s not because you’re lazy....
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