by Tom Claybaugh, President, MSCCM | Sep 18, 2017 | Blog Posts, Debt Collection
Slow-paying customers are not fun to deal with, and tracking them down is even less enjoyable. But to recoup what you’re rightfully owed, you’ve got to do so much more than send simple reminders or wait for them to be another month late before sending them to...
by Tom Claybaugh, President, MSCCM | Jun 21, 2017 | Blog Posts
If you have heard anything about commercial collection agencies, chances are it was not necessarily positive. Maybe you heard collection agencies are expensive or their employees ruthless — or perhaps that they are simply unnecessary. As a result of these misgivings,...
by Tom Claybaugh, President, MSCCM | May 17, 2017 | Blog Posts, Risk Management
Odds are your firm is losing money because of fraud. Whether perpetrated through supply chain schemes, identity theft, insider activity, or other means, fraud is prevalent and you need to fight back. Research shows why businesses need to devote more attention to fraud...
by Tom Claybaugh, President, MSCCM | May 1, 2017 | Blog Posts
Conflict with customers, particularly over broken promises or missed payments, is unavoidable. No matter how great your customer service, employee relations, prices, or services are, it’s inevitable: Someone will be dissatisfied — and tempers may even flare. Instead...
by Tom Claybaugh, President, MSCCM | Jan 19, 2017 | Blog Posts
To keep your business running smoothly and effectively, you must be able to determine whether it’s worth extending credit to individuals or business leaders in a timely fashion. If your process is too fast, you run the risk of making mistakes; if it’s too slow, you...
by Tom Claybaugh, President, MSCCM | Dec 14, 2016 | Blog Posts
Before venturing out to start small businesses, people often ask themselves, “How will this affect my personal financial situation?” Many are fearful new venues will have negative implications on their personal credit and debt ratios. In The Face of Small Business...
by Tom Claybaugh, President, MSCCM | Aug 5, 2016 | Blog Posts
Will you be attending the Credit Research Foundation (CRF) Expo Monday, Aug. 8, through Wednesday, Aug. 10, in Chicago?Jack Tootill and Tom Claybaugh will be at the Mountain States Commercial Credit Management (MSCCM) booth, ready to discuss all things credit!Keep up...
by Tom Claybaugh, President, MSCCM | Jul 27, 2016 | Blog Posts
As times have changed and the credit industry has evolved, the role of credit managers has changed, too. Credit managers and business owners adopt different perspectives to ensure their businesses will be able to survive in changing markets. One way to get in on their...
by Tom Claybaugh, President, MSCCM | Jul 13, 2016 | Blog Posts, Risk Management
When we think about credit management, it’s easy to get focused on the day-to-day operations of sending invoices and collecting payments. It can be hard to see the forest through the trees, so to speak.But if the recession of 2008 taught credit managers and...
