Mountain States Commercial Credit Management Blog

National Consumer Assistance Plan (NCAP) rule implementation has begun, but is your business meeting the new standards? Here’s what you need to know about the upcoming September and February deadlines.

Experian’s new BusinessIQ Mobile application is the perfect partner to its BusinessIQ software, and the combination offers credit professionals everything they need for faster application turnaround time, reduced credit risk, and real-time credit information at their fingertips. What could the app do for your business?

Do you have past-due credit accounts that you’ve tried everything to collect on? Perhaps you’ve given debtors reminders, warnings, written demands, calls, and maybe event in-person visits — but you still aren’t getting any responses. To get the most out of your overdue accounts, you’ve likely exhausted all your options. The next logical plan of…

If you have heard anything about commercial collection agencies, chances are it was not necessarily positive. Maybe you heard collection agencies are expensive or their employees ruthless — or perhaps that they are simply unnecessary. As a result of these misgivings, collection agencies often suffer poor reputations. However, these agencies and the professionals their directors…

Unfortunately, some fraud likely exists in your firm right now. Do not wait until you identify a problem to take action and protect your assets.

Conflict with customers, particularly over broken promises or missed payments, is unavoidable. No matter how great your customer service, employee relations, prices, or services are, it’s inevitable: Someone will be dissatisfied — and tempers may even flare. Instead of avoiding conflict, you and your staff members can use effective conflict resolution skills to help resolve…

Company owners often underestimate the effects of proper training on their employees — and especially on their bottom lines. How could excellent credit management training can help increase your profitability?

One major challenge in extending credit to customers is maximizing collection returns. Meanwhile, you need to have strong credit policies in place to minimize risk. Here are four ways business leaders can improve their profits: 1. Analyze collection trends. Collection trends provide great data about credit policies. Chances are you’ll see both positive and negative…

You should never underestimate the power of a strong credit policy. Business operations depend on cash flow, which depends on customers’ reliability to pay invoices. You should base your credit policy on numerous factors, including how well it suits your business needs, and know when you should review your policy. Risk strategies versus organizational needs…

The start of a new year is always a good time to review your credit management and collections policies. Are your systems functioning properly? Are you managing risk in a way that makes sense for you and your business? If you answered no or are not sure how to answer these questions, now is a good time to fine-tune your credit risk management process.