Mountain States Commercial Credit Management Blog

Some of the best advice we could ever give is for credit managers to avoid risk by taking proactive measures — instead of being reactive. What we mean by this is we encourage all credit managers to use the many available tools to make informed lending decisions before ever selling products or lending money, rather…

The end of 2017 is barreling toward us. With that comes a whole to-do list of important items to wrap up before the year closes. For credit managers at many small and medium-sized businesses, the end of the year is the time to reconcile accounts and decide what to do with outstanding debt left on…

What is OFAC and what does it do? The Office of Foreign Assets Control administers and enforces economic sanctions programs primarily against countries and groups of individuals, such as terrorists and narcotics traffickers. The sanctions can be either comprehensive or selective, blocking assets and enforcing trade restrictions to accomplish foreign policy and national security goals….

Slow-paying customers are not fun to deal with, and tracking them down is even less enjoyable. But to recoup what you’re rightfully owed, you’ve got to do so much more than send simple reminders or wait for them to be another month late before sending them to collections. Working to receive these payments, of course,…

National Consumer Assistance Plan (NCAP) rule implementation has begun, but is your business meeting the new standards? Here’s what you need to know about the upcoming September and February deadlines.

Experian’s new BusinessIQ Mobile application is the perfect partner to its BusinessIQ software, and the combination offers credit professionals everything they need for faster application turnaround time, reduced credit risk, and real-time credit information at their fingertips. What could the app do for your business?

Do you have past-due credit accounts that you’ve tried everything to collect on? Perhaps you’ve given debtors reminders, warnings, written demands, calls, and maybe event in-person visits — but you still aren’t getting any responses. To get the most out of your overdue accounts, you’ve likely exhausted all your options. The next logical plan of…

If you have heard anything about commercial collection agencies, chances are it was not necessarily positive. Maybe you heard collection agencies are expensive or their employees ruthless — or perhaps that they are simply unnecessary. As a result of these misgivings, collection agencies often suffer poor reputations. However, these agencies and the professionals their directors…

Unfortunately, some fraud likely exists in your firm right now. Do not wait until you identify a problem to take action and protect your assets.

Conflict with customers, particularly over broken promises or missed payments, is unavoidable. No matter how great your customer service, employee relations, prices, or services are, it’s inevitable: Someone will be dissatisfied — and tempers may even flare. Instead of avoiding conflict, you and your staff members can use effective conflict resolution skills to help resolve…