Mountain States Commercial Credit Management Blog

Slow-paying customers are not fun to deal with, and tracking them down is even less enjoyable. But to recoup what you’re rightfully owed, you’ve got to do so much more than send simple reminders or wait for them to be another month late before sending them to collections. Working to receive these payments, of course,…

National Consumer Assistance Plan (NCAP) rule implementation has begun, but is your business meeting the new standards? Here’s what you need to know about the upcoming September and February deadlines.

Experian’s new BusinessIQ Mobile application is the perfect partner to its BusinessIQ software, and the combination offers credit professionals everything they need for faster application turnaround time, reduced credit risk, and real-time credit information at their fingertips. What could the app do for your business?

Do you have past-due credit accounts that you’ve tried everything to collect on? Perhaps you’ve given debtors reminders, warnings, written demands, calls, and maybe event in-person visits — but you still aren’t getting any responses. To get the most out of your overdue accounts, you’ve likely exhausted all your options. The next logical plan of…

If you have heard anything about commercial collection agencies, chances are it was not necessarily positive. Maybe you heard collection agencies are expensive or their employees ruthless — or perhaps that they are simply unnecessary. As a result of these misgivings, collection agencies often suffer poor reputations. However, these agencies and the professionals their directors…

Unfortunately, some fraud likely exists in your firm right now. Do not wait until you identify a problem to take action and protect your assets.

Conflict with customers, particularly over broken promises or missed payments, is unavoidable. No matter how great your customer service, employee relations, prices, or services are, it’s inevitable: Someone will be dissatisfied — and tempers may even flare. Instead of avoiding conflict, you and your staff members can use effective conflict resolution skills to help resolve…

Company owners often underestimate the effects of proper training on their employees — and especially on their bottom lines. How could excellent credit management training can help increase your profitability?

It isn’t uncommon for business leaders to provide services or products to customers on credit. But when subcontractors complete work only to discover that their payments won’t arrive as agreed, credit managers need to act. On construction projects, one good place subcontractors and suppliers can start is obtaining mechanic’s liens. Timely filing is key Most…

One major challenge in extending credit to customers is maximizing collection returns. Meanwhile, you need to have strong credit policies in place to minimize risk. Here are four ways business leaders can improve their profits: 1. Analyze collection trends. Collection trends provide great data about credit policies. Chances are you’ll see both positive and negative…